In the case of non-collection: collections are not automatically re-booked. If your parcel or package is not collected, it is best to let us know straight away
. We will sort out why the courier did not pick up your shipment. If the courier is found to be at fault, we well re-book collection for the next day or another moment and place, depending on your wishes. If you prefer to cancel the shipment or have your booking refunded, that is possible too.
If non-collection is caused by customer-error Select Courier may need to add a surcharge to the booking in order to cover additional courier expenses. Most important: If your order is not collected, let us know directly
! Unattended shipments
Most couriers will not take shipments if there is nobody at the location of collection to hand the consignments over in person. This is to prevent erroneous collection and shipment of goods. Customer contact
If something happens along the way that causes delay hence later collection time – traffic jam, vehicle breakdown, other unforeseeable issues – you might be surprised to learn that the courier has actually no way of contacting the customer.
The big reason behind this is that couriers are not supposed to make phone calls while driving.
Courier networks are working on solutions to fix this problem, for example, pre-notification that will inform you if the courier is near the collection point.
If you have any doubts concerning the collection moment of your goods, please let us know