Visiting our website
Select Courier account
- The number of visitors per day.
- The average length of stay on the Select Courier website.
- The number of clicks before a certain action is performed.
- The settings of your device that your browser sends to us, with which you may be uniquely identifiable and your website visit can be followed.
We may share this data, which may in certain circumstances be personal data, with third parties that carry out analyses for us, such as Google Analytics.
Contacting our customer service
By purchasing Select Courier services or products, you provide personal information to us. We will use the information only for the purposes stated below.What do we use your personal data for?
Sharing your data with third parties
- The most important thing is that we can deliver the requested products or services to you. For this, we need your personal data.
- If you purchase a product or service from Select Courier, we can keep you up-to-date via email.
- With your consent, we will keep you informed of news about other products and services of Select Courier or products and services of third parties.
- We trace the abuse of our services. In certain cases, we use your personal data for monitoring the production process and/or for preventing and/or detecting fraud.
- If you have any questions or complaints, we will try to help you as soon as possible. In some cases, we might need your personal data for such situations as well.
We use external parties for a number of services. When we make use of external parties, it may happen that we share your personal data with these parties. Most external parties support us in delivering the product or service you request. In some cases, it may involve additional services, such as facilitating marketing activities. Naturally, we make good agreements with these parties about the careful handling of your personal data.
Our Customer Service can be contacted via telephone or email. In order to fully support our customers, we use personal information. We also use this information to keep our customers informed of their requests or complaints. We save your questions and complaints for a limited amount of time.
Track & trace
At the Select Courier website, you will find a Track & Trace function. This function shows none- to-minimal personal data. If you use the Track & Trace function of the carrier, the conditions of this party apply.
Select Courier collects personal data when you are downloading Select Courier documents, manuals and reports. When you download a document, you agree that you can be contacted by Select Courier.
Making an appointment
Advice regarding the services of Select Courier? In this case, we can make an appointment, where a Select Courier account managers will visit you. In order to make an appointment, we need some personal data. With your consent, we can also use your details to contact you in the future.
Activities and events
If we organise activities or events at Select Courier, it is important for us to know who is participating. That is why we need certain information from you. Moreover, we can provide you with information about the time and place of the activities.
In addition, it may be interesting for us to find out if more registrations were established during or after such activities, or what type of customer participated. For some activities, we work together with external service providers. In that case, we will share your information with these parties.
Select Courier uses social media to keep you informed. No conditions from Select Courier are linked to the use of social media. You agree with the conditions of the social media platform.
We also use the features of social media platforms. Select Courier has no influence on what data social media platforms collect from you. You can find the details of this in the conditions of the social media platform.
In order to increase customer loyalty, we use personal data. We will only use this information to increase customer loyalty.
Notifications and promotions
We can send you relevant notifications about the operational status of our services. We use your personal data to determine the relevance of the reporting. We offer you the possibility to subscribe or unsubscribe for certain announcements and notifications.
Your opinion matters
In order to improve our services, it is important to know our customers well. We can use customer data to ask if our customers want to participate in customer- or market research. We keep the results of the research for a limited period of time.
Select Courier app
When you use our apps, we keep information about how you use them. With this information, we gain insight into how the apps are used and we can improve them. We keep this information for a limited time. Cookies are also stored to make the apps work as optimally as possible. Our apps may ask for permission to use certain data from your device to provide certain features (such as access to the camera and the GPS function).
Our office is equipped with cameras. This is important for your safety, but also for those of our colleagues and property. The camera images are kept for a limited amount of time, unless there are good reasons to keep the images for a longer time, for example for a police investigation.
You can use the Wi-Fi network during a visit to one of our offices. Once you are logged into our Wi-Fi network, data is automatically collected from your device. These data are stored for a limited time and are only used to prevent possible misuse. If illegal activities take place from our Wi-Fi network, we can block the access of the device you use with our Wi-Fi network.
Visiting our office
We keep track of who visits our office. This is important for your safety, but also for those of our colleagues and property. We keep this data for a limited amount of time.